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FAQ

About services and facilities
About reservation
When boarding a bus
About lost property
About inquiry

About services and facilities

A: The service hours of Bus Terminal Tokyo Yaesu are from 5:00 to 24:35(last bus departure).
* Ticketing windows are open from 6:20 to 20:00

A:  The service hours of Bus Terminal Tokyo Yaesu are from 5:00 to 24:35(last bus departure).
* Ticketing windows are open from 6:20 to 20:00

A: There is a convenience store on basement level 2 of the terminal. (service hours: 5:00–24:35)

A: There is a convenience store on basement level 2 of the terminal. (service hours: 5:00–24:35)

About reservation

A: The terminal does not handle reservations.
Please go to the bus company.

A: The terminal does not handle reservations.
Please go to the bus company.

When boarding a bus

A: Each bus company has its regulations.
Large items, especially bicycles, large musical instruments, snowboards, and surfboards, may or may not be accepted depending on the bus company. Please inquire about the bus company in advance.

A: Each bus company has its regulations.
Large items, especially bicycles, large musical instruments, snowboards, and surfboards, may or may not be accepted depending on the bus company. Please inquire about the bus company in advance.

A: The terminal does not lend baggage carts.
Please manage and carry your baggage yourself in the terminal.

A: The terminal does not lend baggage carts.
Please manage and carry your baggage yourself in the terminal.

A: Please use baggage lockers in the terminal. Service windows do not keep passengers’ baggage.

A: Please use baggage lockers in the terminal. Service windows do not keep passengers’ baggage.

A:Please read “How to board.”There are different ways of boarding a bus depending on the type of bus.
A:Please read “How to board.”There are different ways of boarding a bus depending on the type of bus.

A: A boarding announcement is made 10 minutes before departure.
Buses depart on time even if all passengers are not on board. Please board your bus in advance of time.

A: A boarding announcement is made 10 minutes before departure.
Buses depart on time even if all passengers are not on board. Please board your bus in advance of time.

About lost property

A: You should be inquired at different windows depending on where you lost your property as described below.
1.When you left your property in a bus
Goods left in buses are kept by bus companies. Please inquire about the bus company that you used. 2.When you lose your property in the terminal When you lose your property in the terminal, please contact a nearby staff person, a ticketing window, or the information counter. （Service hours: 10:00–18:00） * Please note that inquiries not related to the lost property are not accepted. [Inquiring about lost property] Please be ready to provide the following details before inquiring so that we can respond quickly.
1. Date and time (month, day, and hour)
2. Location (example: waiting for a lounge in front of ticketing windows on basement level 1, men’s toilet booth on basement level 2)
3. Tangible features of the lost property (example: black-and-white striped folding umbrella of so-and-so brand, long rectangle black wallet with driver’s license in it)
4. Date and time when you can visit the office to retrieve the property (month, day, am/pm)
* Please be quick in inquiring about your lost property and retrieving it. Lost properties will be transferred to the police after a storage period (one week).
A: You should be inquired at different windows depending on where you lost your property as described below.
 
1.When you left your property in a bus

Goods left in buses are kept by bus companies.
Please inquire about the bus company that you used.

2.When you lose your property in the terminal
When you lose your property in the terminal, please contact a nearby staff person, a ticketing window, or the information counter.
（Service hours: 10:00–18:00）
* Please note that inquiries not related to the lost property are not accepted.

[Inquiring about lost property]
Please be ready to provide the following details before inquiring so that we can respond quickly.

1. Date and time (month, day, and hour)
2. Location (example: waiting for a lounge in front of ticketing windows on basement level 1, men’s toilet booth on basement level 2)
3. Tangible features of the lost property (example: black-and-white striped folding umbrella of so-and-so brand, long rectangle black wallet with driver’s license in it)
4. Date and time when you can visit the office to retrieve the property (month, day, am/pm)

* Please be quick in inquiring about your lost property and retrieving it. Lost properties will be transferred to the police after a storage period (one week).

 


A: Please visit a ticketing window on basement level 1 of the terminal or the information counter (service hours: 10:00–20:00).
Bring a document that validates your identity (driver’s license, health insurance card, etc.).
A: Please visit a ticketing window on basement level 1 of the terminal or the information counter (service hours: 10:00–20:00).
Bring a document that validates your identity (driver’s license, health insurance card, etc.).

About inquiry

A: こちらのお問合せフォームにて必要事項をご入力の上、送信くださいますようお願いいたします。
　なお、バスの運行状況や予約の変更・キャンセルについては、受け付けておりません。運行会社や購入された予約サイトにお問い合わせください。運行会社一覧はこちら
A: Fill out the inquiry form, and send it.

Coin Lockers

Located in the waiting area on B1F.

■ Size / Number of Lockers / Fee
Fees are charged by time. The maximum fee is applied every 6 hours.

  • Small: 12 lockers – ¥100 / 60 minutes (Max ¥500)

  • Medium: 11 lockers – ¥100 / 40 minutes (Max ¥600)

  • Large: 11 lockers – ¥100 / 30 minutes (Max ¥800)

Fees are subject to change without prior notice.

■ Approximate Size (W × D × H mm)

  • Large: W352 × D678 × H872

  • Medium: W352 × D678 × H516

  • Small: W352 × D678 × H325

Note: One small locker located below the operation panel measures 352 × 678 × 331.

Convenience Store

Under Construction

Under Construction

Vending machines

Several vending machines are available in the terminal.

Baggage lockers

Installed at several locations near the Yaesu Central Exit.

A large number of lockers are available, with various sizes that can accommodate even large luggage.

■ Size / Number of Lockers / Fee

Fees are charged by time. The maximum fee is applied every 6 hours.

  • Small: 108 lockers – ¥100 / 60 minutes (Max ¥500)

  • Small Wide: 8 lockers – ¥100 / 45 minutes (Max ¥600)

  • Medium: 71 lockers – ¥100 / 40 minutes (Max ¥600)

  • Medium Wide: 8 lockers – ¥100 / 35 minutes (Max ¥700)

  • Large: 67 lockers – ¥100 / 30 minutes (Max ¥800)

  • Large Wide: 8 lockers – ¥100 / 25 minutes (Max ¥900)

  • Extra Large: 4 lockers – ¥100 / 20 minutes (Max ¥1,000)

  • Super Extra Large: 9 lockers – ¥100 / 20 minutes (Max ¥1,100)

Fees are subject to change without prior notice.

■ Approximate Size (W × D × H mm)

  • Small Wide: W455 × D678 × H325

  • Medium Wide: W455 × D678 × H516

  • Large Wide: W455 × D678 × H872

Extra Large

  • Upper: W352 × D678 × H516

  • Lower: W352 × D678 × H1178

Super Extra Large

  • W352 × D678 × H1744

Nursing Room​

Located across from boarding area A03.

Multi-functional toilets

A total of four accessible (multipurpose) restrooms are available at three locations within the terminal.

Toilets

Large men’s and women’s restrooms are located near the ticket counter. Smaller men’s and women’s restrooms are also available near boarding area A05.

Ticket Counter (Information)

Ticket Counter (Ticket Issuing Counter)

Tickets for the following route are available:
Hours: 15:00–19:00

  • Commuter Pass (Togane–Naruto Line)

* The ticket counter in the “B1B” area also sells the same tickets from 6:20 to 20:00.

*Credit cards and QUICPay are accepted.

*A school commuter pass requires a student certificate.

Information

If you have any questions or need assistance, please ask.
If there is no staff member at the counter, please press the call button. A nearby staff member will come to assist you.

Ticket Vending Machine

One-way tickets for same-day travel are available for purchase.
Hours: 6:00–22:00

Tickets are available for the following routes:

  • Tokyo–Choshi Line
  • Togane–Naruto Line

*Cash and credit cards are accepted.
*Receipts can be issued.
*Transportation IC cards can be used on buses for the above routes (on board the bus).

Waiting Area

There are two large waiting areas and two small waiting areas, with a total of 100+ seats available.
Hours: 5:00–24:30

Beverage Vending Machines

Several vending machines are available in the terminal.

Convenience Store

FamilyMart

Under the corporate message “FamilyMart, Where You Are One of the Family.” we welcome customers with friendly smiles.We offer rice balls, boxed meals, sweets, snacks, beverages, and more. Hours: 6:15–24:15

コインロッカー

B1F待合スペースに設置しております。
■大きさ・個数・料金
　※料金設定は時間制、最大料金は6時間毎
《小型》12個　100円/60分（最大料金500円）
《中型》11個　100円/40分（最大料金600円）
《大型》11個　100円/30分（最大料金800円）
　※料金は予告なく変更する場合があります。
 
■サイズ目安（幅×奥行×高さ（mm））
《大型》W352×D678×H872
《中型》W352×D678×H516
《小型》W352×D678×H325
　※小型のうち操作パネル下部の１個のみ「352×678×331」

Nursing room

A nursing room is available on basement level 2.

Functional toilets are available on basement level 2.

Functional toilets are available on basement level 2.

Toilets

Men’s and Women’s restrooms are located near the elevators on B2F (Bus Platform Level).

Ticket Counter (Information)

Ticket Counter (Issuance Desk)

Tickets for the following routes are available: Hours: 6:20～20:00

*Tickets for OWL LINER (Osaka-bound) and My Express (Tokushima-bound) are available until 22:00 only.

  • Mitsui Outlet Park Kisarazu Set Ticket (Weekdays only)
  • Kamogawa Sea World Bus Set Ticket
  • Ryugujo Spa Hotel Bus Set Ticket
  • Commuter Passes (Kimitsu–Kisarazu Line / Kamogawa Line / Togane–Naruto Line, etc.)
  • Karuizawa Line Ticket
  • OWL LINER (Osaka-bound)
  • My Express (Tokushima-bound)

*Credit cards and QUICPay are accepted. *A school certificate is required to issue a student commuter pass. *※For the Togane–Naruto Line commuter pass only, tickets are also available at the “Bus Terminal Tokyo Yaesu A” ticket counter from 15:00 to 19:00.

チケットカウンター（発券窓口）

ご不明点やお困りごとがありましたらお申しつけください。

Ticket Vending Machine

Same-day one-way tickets are available.
Hours: 5:00–22:00
Tickets are available for the following routes:

  • Direct Bus to Mitsui Outlet Park Kisarazu
  • Tokyo–Kimitsu Line
  • Tokyo–Kisarazu Line
  • Tokyo–Kamogawa Line
  • Tokyo–Katsuura Line

* Cash and credit cards are accepted.
*Receipts can be issued.
*Transportation IC cards can be used on board the buses for the routes listed above.

Waiting lounge (basement levels 1 and 2)

You can use the waiting lounge while waiting for a bus. Service

hours: 5:00–24:35